Privacy & communications
Learn how information you provide through The Mortgage Desk is used for your requested mortgage inquiry and how to update your contact preferences. Company-approved notices and applicable consumer rights remain controlling.
Information we collect
When you submit an Instant Quote, Rate Alert or other mortgage inquiry, we receive the information you choose to provide, such as your name, contact details, property location and preliminary financing goals. We use this information to respond to your request and review potential mortgage options. Our Free Property Report link opens a separate Highway Home Report signup service governed by that provider's policies.
How inquiries are handled
Submissions are recorded in restricted Cloudflare D1 storage with the relevant consent records and assigned to an appropriately authorized NEXA Lending loan officer for the property state. We use Cloudflare Turnstile to reduce automated submissions and an email delivery service to notify the assigned officer and acknowledge the request. Authorized vendors may process information to operate these services.
Use of your information
We do not sell information submitted through our mortgage inquiry forms. Please do not submit Social Security numbers, full bank account numbers or other highly sensitive documents in these preliminary forms. Loan terms, underwriting eligibility and mortgage rates are not verified by completing an inquiry.
Your communication choices
We require your affirmative permission for phone or email contact about the request you submit. A one-time text acknowledgment may be offered when the text service is available and you separately opt in. Text consent is optional and is not required to submit a mortgage inquiry. Recurring automated Rate Alert monitoring and target-hit notifications are not currently enabled.
Records, data security and retention
We retain the submitted information, selected consent language and version, submission time, source page, and limited connection data to support review, fraud prevention, security and applicable recordkeeping obligations. Access to inquiry records is restricted. Information submitted online is not a mortgage application approval, credit decision or rate lock. Retention periods and other rights are governed by NEXA Lending's applicable approved policies and law.
Change or withdraw contact permission
To change your request or withdraw permission to contact you, email [email protected] or call 615-881-6927. If you have previously received texts and wish them to stop, reply STOP to the sender. We do not automatically reinstate an earlier STOP request.
Third-party websites
Links to Highway Home Report, NMLS Consumer Access, YouTube and other sites open separate services that may have their own privacy notices. We recommend reading those providers' terms before submitting information to them.
Company compliance review
The Mortgage Desk is powered by NEXA Lending. This page supplements, but does not replace, any NEXA Lending-approved privacy notices and disclosures required for a particular mortgage product or state. Please request the current applicable corporate notice from your loan officer.